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Return Policy

To provide a good shopping experience, please read the following instructions in order to understand our shopping process.


1. Shopping

ONF to provide convenient and quick way to purchase, you do not need to register another member but purchase directly, you can also use the "FB login" to bind your account, to check the order easily.

 • Shopping process: purchase goods> shopping cart> order checkout> fill in information> send orders

2. payment method

Credit Card or Paypal ( for international orders)

3. Shipping Description

For international orders please click on the purchase of "delivery method" to understand the freight, each order to buy one, if more than one please separate.

4. Delivery methods  & shipping days

All by DHL Standard delivery.

 If the package cannot be sent successfully due to the following reasons, and the contact cannot be contacted within 2 days, the package will be processed by return: 

The original address or contact number is incorrectly filled.

The contact person is unknown.

The designated delivery location cannot be delivered


ONF will notify you by e-mail that the returned order will becancelled, and will deduct the actual return shipping costs and the tariffs ofthe two places, and return the original order balance.

 Transportation is the import of goods into other countries.According to the import regulations of various countries, there may be taxationsituations that need to be borne by the buyers themselves.

 Additional fees, import duties, etc. incurred at the time ofdelivery are at the buyer's expense.

5. Warranty

 One year product warranty from the date of shipment.

6. Return

As an international customer you can return your parcel, it will need to arrive at our Taiwan return address within 28 days of receiving your initial order, and need to be declare in 7 days after the payment completed. Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which you may have paid when placing your order. Otherwise, the customer have to pay the return shipping fees.

•  Merchandise must not be worn, altered.

•  Please note: once the merchandise be open, it can not be return and ask refund. 

•  Merchandise must have be returned in original packaging.

•  Please email to support@onf.com.tw for return

    Letter of purpose: Return Application

    The contents as follows, please copy it and fill the information completely,

Name:

Email:

cellphone number:

Order number:

reasons for return:

If you have any other questions, please click on the "Message" above this page or email us: support@onf.com.tw. We will reply as soon as possible.